Spare parts service
RCG-POWER has a dedicated spares support department and a large inventory of spare parts. We use standard safety package and a modern warehouse management processes to ensure timely and efficient delivery of produces.
With the help of all branches, dealers and service partners ,we can provide replacement parts in the maintenance program quickly and effectively and repair the set .
Diesel generators sets provided by RCG-POWER company adopt configuration of international famous brands , and have passed ISO9001 international quality system certification. Whether agents, or direct users, they can get the most efficient and reliable support and services of RCG-POWER Technical Service Center.
Warranty period of the set is 12 months after leaving the factory or 1000 running hours (whichever occurs first).If the failure is caused by turbine manufacturing defects, our company will be responsible for rectifying .Crew wearing parts, consumable parts for everyday use, human error, negligence or failure of following the original maintenance manual provisions, etc. are not covered by warranty.
For the convenience of the user that they can correctly grasp the generator set operation, use and maintenance, we have specially arranged experienced engineers to provide users with training on the site. According to the actual needs of users, they can also have systematic training courses at the research and production base of RCG-POWER.
Training objects: Agents and customers of RCG-POWER
Training purposes: Helping agents and customers of RCG-POWER be familiar with our products and track our products, the latest technology.
Training instructor: The training instructor comes from senior technical personnel and engineers from Ruichang Gould. All training instructors have rich industry experience.
Training location: On site training for agents and customers, or attending system training courses at the R&D and production base of Ruichang Gould according to the actual needs of users.
Training topics: Training course topics covered generator sets , engines, generators, control systems basics, installation instructions, operating specifications, troubleshooting and so on.
Training time: Arrangements for training several times a year. Total course lasts 3-10 days each time .